This Privacy Policy explains what personal information bd330 collects when you use our website and services, how we use it, and what choices you have. Please read it carefully before creating an account or making a deposit.
Who this applies to: Anyone who visits bd330.live, registers an account, makes a deposit via bKash, Nagad, Rocket, or Bank Transfer, or contacts our 24/7 live chat support team.
Data We Collect
We collect information in three ways: directly from you when you register or transact, automatically when you use the site, and occasionally from third-party identity or payment providers.
Information you give us directly
- Full name, date of birth, and nationality
- Mobile number and email address
- bKash, Nagad, or Rocket account numbers used for deposits and withdrawals
- Identity document details (National ID Card, Passport, or Driving Licence) submitted during the account review process before your first withdrawal
- Any messages or attachments sent to live chat support
Information collected automatically
- IP address, device type, and operating system version
- Browser type and language setting
- Pages visited, session duration, and click paths within bd330
- Game activity: titles played, bet amounts, session times
- Cookie identifiers and local storage values (see the Cookies section below)
| Category | Examples | Collected At |
|---|---|---|
| Identity | Name, NID number, date of birth | Registration & account review |
| Contact | Mobile number, email | Registration |
| Financial | Mobile wallet numbers, transaction IDs | Each deposit or withdrawal |
| Technical | IP address, device model, browser | Every site visit |
| Behavioural | Games played, session length | While logged in |
How We Use Your Data
We use the data we hold for specific, lawful purposes. We do not sell your personal information to any third party for marketing.
- Running your account: processing deposits, paying out withdrawals, and crediting bonuses such as the welcome offer or daily cashback.
- Identity and age checks: confirming you are aged 18 or over and that the payment method belongs to you, before we process your first withdrawal.
- Fraud prevention and security: detecting unusual login locations, repeated failed transactions, or patterns that suggest account sharing or money laundering.
- Customer support: resolving disputes and responding to your live chat queries with the right context.
- Service improvements: understanding which games and features are most used so we can prioritise fixes and new content.
- Responsible gaming: identifying signs of problem gambling and applying self-exclusion requests you make through the support team.
- Legal obligations: retaining transaction records as required by applicable financial regulations.
How bd330 Uses Your Data
We share your data only when necessary and only with parties who handle it under strict confidentiality obligations.
Payment processors
Your mobile wallet number and transaction reference are shared with bKash, Nagad, Rocket, or your bank to complete transfers. We pass only the minimum information needed to process each transaction.
Game providers
To load games from providers such as Pragmatic Play, PG Soft, or Habanero, a session token is passed. Game providers do not receive your name or payment details.
Identity verification
If a third-party document check service is used to confirm your NID or passport, the document image and reference number are shared for that purpose only and not retained by the third party beyond the review period.
Law enforcement and regulators
We will disclose data if required by a valid legal order. We will notify you where permitted by law.
Cookies & Tracking
bd330 uses cookies and similar technologies to keep you logged in, remember your preferences, and analyse site traffic. We do not use advertising cookies that track you across other websites.
| Type | Purpose | Duration |
|---|---|---|
| Essential | Session authentication, CSRF protection | Session or 30 days |
| Functional | Preferred language, last game played | Up to 1 year |
| Analytics | Aggregated page and feature usage (no personal ID) | Up to 2 years |
You can clear cookies through your browser settings at any time. Removing essential cookies will log you out of your account.
How Long We Keep It
We keep your account data for as long as your account is active. If you close your account, we retain transaction records and identity documents for a minimum of five years to comply with financial record-keeping rules. Anonymised analytics data may be kept indefinitely.
Live chat transcripts are stored for up to 24 months and then deleted unless a dispute is unresolved.
Your Rights as a Player
You have the following rights regarding your personal data held by bd330:
- Access: Request a copy of the personal data we hold on your account.
- Correction: Ask us to fix inaccurate details, such as a misspelled name or outdated mobile number.
- Deletion: Request erasure of your data. Note that some records must be kept for legal reasons even after account closure.
- Restriction: Ask us to pause processing while a dispute is under review.
- Portability: Request your transaction history in a machine-readable format (CSV).
- Objection: Object to processing based on legitimate interests, such as behavioural analytics.
To exercise any right, contact our 24/7 live chat support team. We aim to respond within 30 days. Identity confirmation may be required before we act on a request.
Security Measures
We use TLS encryption on all data in transit between your device and our servers. Passwords are stored as salted hashes. Payment details are tokenised and not stored in plain text. Access to your personal data within our team is restricted to staff whose role requires it.
No system is completely immune to attack. If we become aware of a breach affecting your data, we will notify you through the contact details on your account without undue delay.
Third-Party Links
bd330.live may link to external resources such as responsible gaming organisations. Once you leave our site, this policy no longer applies. We are not responsible for the privacy practices of third-party sites.
Policy Updates
We may update this policy when our services or legal obligations change. The date at the top of this page shows when it was last revised. For significant changes, we will send a notification to the mobile number or email address on your account at least seven days before the new version takes effect.
Continuing to use bd330 after the effective date means you accept the updated policy.
Contact Us
If you have a question about this policy, want to exercise a data right, or need to report a concern, please use our 24/7 live chat available on every page of bd330. Our support team handles privacy requests and escalates to the data team where needed.
For formal written requests, use the live chat to request a secure submission link. We do not publish a contact email address to prevent misuse.